Back to the Future Shop.....

How I hate Future Shop and their great service. A few months ago my wife came to me and told me that we needed to get a new computer. Our old work horse the Dell had finally sent its last giga bite over the information super highway.

So with a few bucks in my pocket we set off to Future Shop to get a new computer. When we arrived at the store my wife found a new sleek pink computer that she just had to have. After a few moments of protest, and my man hood gone, I agreed to get the new light weight pink computer.

Now the fun begins. I get to buy the computer and their "Customer Protection Program". While I am speaking with the "nice" sales guy he tells me "you can spill coffee on your computer and you will be covered" and I think to myself, wow this is great. So just like the rest of the people I get sucked in and buy the "Customer Protection".

So here we are about five months later, and our power cord breaks. I first decided to go to my local Future Shop to see what they can do for me. I enter the store and am immediately met by a sales guy trying to sell me something I don't need. I dodge him and make my way to the computer help section. This is where I get to talk to Mr. Personality who looks at the cord and says "it is not covered" and hands it back to me. I then mention to him that I got the "Customer Protection Program" because I was told that this type of problem was covered. He then looked at me and said "No, and if you don't like the service don't shop here". Now I am little upset and heated over this whole ordeal. I go home and talk to my wife who is trying to calm me down.

I then called the store that I bought the computer at and am told to bring in the part and they will replace it for us without issue. I can tell you that is the mother of all lies. When we took the part in, I am greeted by a 16 year old computer tech who tells me that his manager would have to have a look at the part before we can get it. He also tells us that it probably won't be covered.

The good news is I got the part covered. However it was not Future Shop that helped, it was Toshiba the maker of the computer.

I am telling you I will pay the extra cash before I go through that kind of crap again.

I have come up with a new motto for Future Shop.

FUTURE SHOP, THE NOT SO FRIENDLY FUTURE THAT IS.